RIGHT OF WITHDRAWAL Returns for manufacturing defects The User may return to PUGIL, free of charge, any product with a manufacturing defect. Taking into account the nature of the products contracted, the User will have a period of fifteen days from the reception of the product to communicate to PUGIL its lack of conformity with the same. If this period of time is exceeded, any damages will be assumed by the User. The return of products that have manufacturing defects in them, will not involve any additional cost to the user. In order to formalize the return, the User must contact PUGIL within a period of fifteen days through the following e-mail: firstname.lastname@example.org indicating the product or products to be returned, attaching a photograph and a detailed list of the defects found in them. Once PUGIL has received the communication from the User, it will inform him/her within 3 -5 working days whether or not the product should be returned. In case the return is appropriate, PUGIL will indicate to the User the way to collect or send the defective product to its warehouses. Each product to be returned must be unused and with all its labels, packaging and - if applicable - documentation and original accessory elements that came with it. If the User does not proceed in this way, PUGIL reserves the right to refuse the return or part of it. Once the product has been received and the defects have been established, PUGIL will give the User the possibility to replace the product with another one of identical characteristics, unless this option is objectively impossible or disproportionate for PUGIL. In the event that, due to a lack of stock, another product of identical characteristics cannot be sent, the User may choose to terminate the contract (i.e. refund the amounts paid) or request the sending of another model that the User has voluntarily chosen. The delivery of the product with identical characteristics or the new model chosen by the User, as appropriate, will be made within the next 3-5 working days from the date on which PUGIL confirmed to the User the replacement of the defective product or the sending of the new model. The replacement, the sending of a new model or the cancellation of the contract will not imply any additional costs for the User. If the User terminates the contract, PUGIL will refund the full amount paid to the User for the purchase of the defective product (including shipping costs). PUGIL informs the Users that the term of the refund of the amounts paid will depend on the method of payment that the User would have used at the time of purchase of the product: -If the User has paid by credit/debit card, PUGIL will refund the amount paid within 14 calendar days after the User has decided to terminate the contract. -If the User has made the payment through PayPal, PUGIL will refund the amount paid within 24-48 working hours since the User decided to terminate the contract. Withdrawal. In the event that the User is not satisfied with the products received in his/her order, the User, in accordance with the General Law for the Defence of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire order or, if he/she prefers, he/she may return any of the products that make up the total order and all of this without any penalty and without the need to indicate the reasons. Under no circumstances will the amount of the optional gift packaging be refunded if requested. However, the User shall be responsible for the direct cost of return to PUGIL (shipping costs), whether the User returns the entire order or decides to return only some of the products in the order. To formalize the return, you must contact PUGIL by e-mail: email@example.com , indicating the order number to which it refers and the objects you wish to return. Once we receive this communication, PUGIL will indicate you the way to send the order to its warehouses. The User may send the product to the following PUGIL warehouses: - Calle Villanueva 19, 28001, Madrid, Local Comercial PUGIL STORE PUGIL is not responsible for the courier company that the User hires for the return of the order. In this sense, PUGIL recommends the User to demand the courier company to provide him/her with the proof of delivery once the courier has deposited the product in PUGIL's offices, so that the User has proof that the product has been correctly delivered to PUGIL. PUGIL is not responsible for the address where the User sends the order for its return. The product must be unused and with all its labels, packaging and - if applicable - documentation and original accessory elements that came with it. If the User does not proceed in this manner or if the product has suffered any damage, the User accepts that the product may suffer depreciation or that PUGIL may refuse to return it. Once PUGIL verifies that the order is in good condition, it will proceed to return all the amounts paid by the User, except for the shipping costs if they have been paid. If the User decides to return the order in its entirety, PUGIL will return to the User the total amount paid by him/her (not including shipping costs). PUGIL informs the Users that the term of the refund of the amounts paid will depend on the method of payment that the User would have used at the time of purchase of the product: - If the User has paid by credit/debit card, PUGIL will refund the amount paid within 14 calendar days of the User's decision to terminate the contract. - If the User has made the payment through PAYPAL, PUGIL will return the amount paid within 24-48 working hours from the time the User decided to terminate the contract. - PUGIL will offer a refund of the amount paid by the client (including shipping costs if any) on a GIFT CARD to be used without an expiry date for future purchases on the same website www.pugilstore.com. In any case, the costs of returning the order (such as shipping costs through courier companies) will be assumed directly by the User. In any case, PUGIL will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of his decision to withdraw from the contract. Returns should always be made following the procedure described above. Product Exchange Policy PUGIL does not admit the change between a product bought by the User for another product that is offered in the Website. In the event that the User wishes to make the change to a product, he/she must exercise his/her right of withdrawal from the product in accordance with the provisions of clause 6.2 and subsequently purchase the new product he/she wishes.