Terms of service

1. GENERAL INFORMATION ABOUT THE OWNER OF THE WEBSITE The company DIGITAL SPARRING, S.L., manages e-commerce for CIUDADANO PUGIL, S.L., the company that owns the trademark PUGIL STORE. It may be referred to from now on as PUGIL.
In addition to this document, we recommend that you read the following carefully: - Legal Notice - Shipping policy - Return policy - Data Protection Policy - Gift card conditions

2. PURCHASE CONDITIONS The formalization of the order implies, in any case, the acceptance of these conditions of purchase. This formalisation is understood once the email from confirmation with the details of the purchase made by the user.

3. PRODUCT AVAILABILITY All orders are subject to product availability, so if you produce incidents in terms of supply or if there are no products left in stock, the The customer will be informed and the amount of the product or products out of stock will be refunded. Reimbursement will be made by the same means of payment as that used for payment. In the event that a product is not available, but others within the same order are, the user will be informed of the partial cancellation of the order. Partial cancellation of the order does not give the right to cancel the entire order. If, as a result of this cancellation, the customer wishes to return the product delivered, he or she must follow the stipulations in the returns section.

4. PRICES The applicable prices are those indicated on the website on the date of the order. The prices listed on each article include V.A.T. (Tax on Value Added Tax), IGIC (Impuesto General Indirecto Canario), IPSI (Impuesto sobre la Production, Services and Imports in Ceuta and Melilla), or the taxes payable in accordance with the regulations applicable in the country from which the purchase is made, as appropriate. If an error is detected in the price of any product you have ordered before that we send it to you, even if you have received the purchase confirmation email, it will proceed to its immediate rectification, so that if the correct price is lower, we will reimburse you the difference and if the correct price is higher we will contact you and we will offer you the option of confirming the order at the correct price or cancel the order. The amount of the shipping costs is indicated to the customer in the when you place your order.

5. METHODS OF PAYMENT The user undertakes to pay for the purchase at the time the order is placed. The user must pay the amount corresponding to his order by any of the means available at the time of purchase. For purchases in Spain, the card used to make the payment must necessarily be issued by a Spanish bank or savings bank. We have the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The user must notify any undue or fraudulent charges on the card used for purchases, by email or by telephone, in the shortest possible time so that the appropriate steps can be taken.

6. SHIPPING COSTS Shipping costs depend on the total amount of the purchase and the delivery point, which are calculated at the time of purchase. The expenses of shipment will be able to be assumed by Pugil if within a promotion specifies this advantage. These shipping cost promotions are usually subject to the purchase of a minimum amount. In Spain, shipments to the Canary Islands, Ceuta and Melilla will be subject to customs charges and/or import in addition to the amount of the order: - In the Canary Islands (approx.) 18 ? SAD + 7% IGIC . - In Ceuta and Melilla (approx.) 18 ? SAD + 7% clothing / 10% footwear IPSI. Both for national shipments to Spain and for international shipments, the customers will assume the corresponding customs and/or import costs, in there is any.

7. DISCOUNT CODES The promotions or discount codes are not cumulative, and are limited one per person per online order. You can only use a discount per order and per shopping cart Discount codes are non-refundable and cannot be redeemed for money in cash. If you have a promotional code you can use it before finishing the order in the 'Summary of your purchase'. Enter the promotional code and click 'Apply code discount'. If the discount code is valid you will see the discount applied in the summary of the purchase. In case of return or exchange, the value of the code will not be refunded.

8. ORDERS Pugil commits itself to deliver the product in perfect condition to the address the user indicates on the order form. This may be different from the address of the buyer. In order to optimize the delivery, we thank the user for indicating an address in which the order can be delivered within normal working hours. Pugil will not be responsible for errors caused in the delivery when the delivery address entered by the user in the order form does not match reality or lack of data.

9. EXCLUSION OF LIABILITY DUE TO FORCE MAJEURE Pugil's compliance with all or part of its obligations will be suspended in the event of an unforeseen event or force majeure that prevents or delay compliance. They shall be considered as such, in particular, without this list is limited: war, pandemic, riots, insurrection, unrest social, strikes of any nature and problems of supply not attributable to it. The client will be informed of such an eventuality or force majeure within seven days of its occurrence. In the event that such If the suspension is extended beyond a period of fifteen days, the client will have then the possibility of cancelling the order in progress and then proceed to reimbursement under the conditions set out in these General Conditions of Purchase or in those others that the applicable regulations may establish, where appropriate.

10. RESERVATION OF THE RIGHT TO MODIFY THESE CONDITIONS Pugil reserves the right to modify these general conditions in order to adapt it to any change or new regulation, for technical reasons, for changes in the services offered or by strategic decisions. No modification will affect the orders that are in progress. If the user does not agree with the changes, he must stop using the website. The use of the website after the changes have been made will imply the acceptance of the same by the users.

11. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS For any doubt, suggestion, query or complaint about the online shop, you can contact the Customer Service Department by any of the following means: ∙ Email: e-commerce@pugil.es ∙ Postal address: C/Villanueva 19, Local, 28001, Madrid
The Pugil Customer Service will attend and answer your complaint as soon as possible.
The use of our website and contracts for the purchase of products through it website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts and Spanish courts. If you are contracting as a consumer, nothing in this clause will affect the rights that as such are recognised by the legislation in force. Under Directive 2013/11 of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters and Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, on online consumer dispute resolution. Regardless of the method used to bring the dispute before the arbitrator, the Customer's request must contain the following information: postal address, address and telephone number, a brief summary of the facts and evidence of the previous measures carried out with the Pugil Customer Service.